Free in Home Estimates
Serving the Southeast Michigan Area / Located in White Lake, MI 248-698-9400
Service Department
Helpful Service Department
Our commitment to you continues beyond the sale. Oxbowindo believes in service after the sale and we honor the warranties of all our suppliers. We were founded on the combination of providing quality Michigan-made products along with superior service to ensure your satisfaction with all the products we offer.
Oxbowindo Limited Warranty
Service
We reserve the right to service our own product, IN NO CASE will Seller pay any “back charges.” If an item is found to be defective by the Seller, we will repair said product as early as possible. We are responsible to the extent of the product itself and no further.
Lifetime Limited Warranty – Insulated Glass
OXBOWINDO, extends a limited warranty on insulated glass for the life of the product for seal failure causing impaired vision due to moisture, film or dust between the glass.
This warranty does not include scratches, cracked or broken glass or damage caused by improper maintenance, handling, misuse, heat buildup or the application of after manufacture film on glass.
For seal failures, Oxbowindo will furnish replacement glass at no charge for a period of ten (10) years from the date of manufacture. After 10 years Oxbowindo will furnish replacement glass at 50% of the published list price at time of replacement.
Oxbowindo, extends a limited warranty on insulating glass for a period of one (1) year from the date of manufacture for stress cracked glass. The warranty on replacement product will extend for the remainder of the warranty period of the original unit.
This limited warranty specifically excludes any liability for consequential or incidental damages. This limited warranty does not cover labor, shipping expenses or other costs associated with the installation or removal of product for repair or replacement. There are no warranties granted other than as expressly provided.
Hardware
Truth Hardware offers a 10-year warranty on all hardware.
We reserve the right to service our own product, IN NO CASE will Seller pay any “back charges.” If an item is found to be defective by the Seller, we will repair said product as early as possible. We are responsible to the extent of the product itself and no further.
Lifetime Limited Warranty – Insulated Glass
OXBOWINDO, extends a limited warranty on insulated glass for the life of the product for seal failure causing impaired vision due to moisture, film or dust between the glass.
This warranty does not include scratches, cracked or broken glass or damage caused by improper maintenance, handling, misuse, heat buildup or the application of after manufacture film on glass.
For seal failures, Oxbowindo will furnish replacement glass at no charge for a period of ten (10) years from the date of manufacture. After 10 years Oxbowindo will furnish replacement glass at 50% of the published list price at time of replacement.
Oxbowindo, extends a limited warranty on insulating glass for a period of one (1) year from the date of manufacture for stress cracked glass. The warranty on replacement product will extend for the remainder of the warranty period of the original unit.
This limited warranty specifically excludes any liability for consequential or incidental damages. This limited warranty does not cover labor, shipping expenses or other costs associated with the installation or removal of product for repair or replacement. There are no warranties granted other than as expressly provided.
Hardware
Truth Hardware offers a 10-year warranty on all hardware.
Learn About Condensation and Humidity
Condensation is a result of interior humidity and the difference between the indoor and outdoor air temperature. If the humidity in your home is low, then the chances of experiencing condensation will also be low. However, how efficient your windows are will make a difference in the temperature and humidity level at which condensation occurs. Windows that are energy-efficient will help to reduce condensation.
Tips For Controlling Condensation Problems
Once winter arrives and we turn on our heat, condensation begins and continues until spring. It’s usually just a case of too much moisture in your home and not the fault of your windows and doors. Here are some tips that will help you reduce the problem.
- Run the wall fan while cooking and washing dishes and keep it on the entire time.
- Keep the door closed while showering or taking a bath. If your bathroom has a ceiling fan, keep it running while you’re in the shower and keep it running for at least five minutes after you’re finished. Leave your bathroom window slightly open if you don’t have a ceiling fan.
- Open a window or two and air your home out daily.
- Humidifiers will add moisture to your home so don’t use them if you have a condensation problem. Use a dehumidifier instead to control moisture in the air.
- Make sure your clothes dryer is properly vented to the outside of your home.
- Remove the screens in your casements or awnings in the winter if they have them.
- Keep your drapes or blinds open on extremely cold nights.
- Keep the air in your home circulating by running ceiling fans.
- Newer homes may have air exchange systems that will control the humidity level.
Call to Schedule Your FREE In-Home Estimate Today
248-698-9400
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